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FAQ: GPRS Banking
 

A. General
  • Who can use GPRS Banking?
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    B. How to use GPRS Banking
  • Do I need a special Access Code or PIN?
  • Where can I use GPRS Banking in India and overseas?
  • I've got User Id and PIN, but how do I sign on to GPRS Banking?
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    C. Accounts/Transactions
  • What kind of transactions can I do using GPRS Banking?
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    D. Technical Problems
  • How secure is GPRS Banking?
  • What is "GPRS"?
  • How does GPRS Work?
  • What if my phone battery discharges while I'm doing my banking?
  • What if the Mobile Banking service goes down while I'm doing my banking?
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     A. General

    Who can use GPRS Banking?
    Any Federal Bank customer can use GPRS Mobile Banking:
  • Registered with Federal Bank for Mobile Banking services,
  • Telecom operator supports GPRS Services and
  • They have GPRS enabled phone.

    Because you can use the bank services like enquires, payments and requests using GPRS Banking, you will only have access to your accounts for which you are the owner and have sole authority to operate.
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     B. How to use GPRS Banking

    Do I need a special Access Code or MPIN?
    Yes, each time you use GPRS Banking you will be required to enter your User ID and MPIN.

    When you register for GPRS Banking, you'll use your customer number as your User ID and receive a randomly generated temporary mobile banking PIN by post. When you sign on to Mobile Banking for the first time, we recommend you to change your default User ID and MPIN.

    Your GPRS Banking MPIN must consist of numbers only and must be 4-digits, e.g. 1234. If you want to change your MPIN, you can simply change it by selecting 'Change MPIN' on the GPRS Banking menu.
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    Where can I use GPRS Banking in India and overseas?
    You can use GPRS Banking anywhere that Telecom's GPRS network provides coverage.

    Telecom's GPRS network operates alongside Telecom mobile's existing analogue and digital networks, and offers broad coverage in all places. There are areas which you will receive a stronger signal than others such as metropolitan areas. Also in some instances, such as hills, valleys, trees, tunnels or buildings which may distort or block the signal, and hence have problems with coverage.
     

    I've got User ID and MPIN, but how do I sign on to GPRS Banking?
    To access GPRS Banking via a Telecom mobile phone, simply follow these easy steps:

  • Select the 'WEB' option on your Telecom mobile menu
  • Select 'Options' -> Navigate Options -> Go to web address
  • Type the Federal Bank GPRS Banking URL https://mobile.federalbank.co.in
  • 'Connection to server needed?' Click 'Yes'
  • Displays Connecting to via (default selected)
  • Federal Bank GPRS Mobile Banking login screen displays
  • Enter your Mobile Banking User ID
  • Enter your Mobile Banking MPIN
  • On entering the correct MPIN it will take you to the services option and you can select the service you require from the on-screen menus.
  • In the case of fund transfer, an auto generated OTP flash message will be sent to your mobile.
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     C. Accounts/Transactions

    What kind of transactions can I do using GPRS Banking?
    You can view your account balances, see up to your last few transactions for each account and even transfer funds between accounts.
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     D. Technical Problems

    How secure is GPRS Banking?
    You will enjoy a similar level of security that we have established with our other online services.

    GPRS Banking offers the security of a secure 128 bit encrypted connection to ensure that your transactions via GPRS Banking are protected.
     

    What is "GPRS"?
    The General Packet Radio Service (GPRS) is a new non-voice value added service that allows Mobile Phones to be used for sending and receiving data over an Internet Protocol (IP)-based network. GPRS as such is a data bearer that enables wireless access to data networks like the Internet, enabling users to access E-mail and other Internet applications using Mobile Phones.

    With GPRS you can enjoy a continuous wireless connection to data networks (Internet) and access your favorite web sites, entertainment services and other web applications.
     

    How does GPRS Work?
    GPRS is packet based, wherein GPRS data is handled as a series of "packets" that can be routed over several paths through the network, rather than as a continuous bit-stream over a dedicated dial-up connection. With GPRS, the information is split into separate but related "packets" before being transmitted and reassembled at the receiving end. The Internet itself is an example of a packet data network, the most famous of many such network types.
    In second-generation mobile networks, calls are handled using traditional circuit-switching technology. A dedicated "circuit", or "timeslot", is allocated between two points for the duration of a call. No other phone can use this circuit during the call, regardless of whether any data is being transmitted or not.

    GPRS standard is delivered in a very elegant manner- with network operators needing only to add a couple of new infrastructure nodes and making a software upgrade to some existing GSM network elements.
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    What if my phone battery discharges while I'm doing my financial transactions.?
    All of the banking transactions you made before your phone battery discharged should have gone through. To check that the last transactions you made have gone through, you can sign on to GPRS Banking once your battery is charged to check your account balances and the record of the last transactions you made.

    Note: Check your past financial transactions done within 24 hours clicking the menu [Past Financial Txn (Within 24 hrs)].
     

    What if the Mobile Banking service goes down while I'm doing my banking?
    Mobile Banking is designed to cope with a large number of users and has a back-up system. However, in exceptional circumstances, Mobile Banking may become unavailable while you're using the system. Once Mobile Banking is up and running again, you can sign on and check your account balances and the record of the last transaction you made.

    Note: Check your past financial transactions done within 24 hours clicking the menu [Past Financial Txn (Within 24 hrs)].
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